Our entire house was covered in soot after cleaning out our gas fireplace. I called SERVPRO and Josh L. came out to give us an estimate within hours of the occurrence. SERVPRO then came in and cleaned our entire house top to bottom in three days! I was so impressed with their customer service and efficiancy. They were even able to save my white couches! I would highly recommend them

My house caught on fire we decided to call SERVPRO to help us with all the clean up. Ninoska, Elli, Cinthya, eduardo and hector were very professional and kind they took great care of our stuff helped us to find some of our valuable items that got lost on the fire. They definitely went out of their way to make me feel like they were there for me. I highly recommend them!

I want to thank SERVPRO of Puyallup / Sumner for sending such a great team of professional friendly people to clean my shop after I suffered a fire. They cleaned and deodorized every salvageable item meticulously. Let me give a shout out to Joanne, Rachel, Rain, Katy, and Arturo for a great job.

We had some minor, but widespread soot damage from a malfunctioning gas fireplace. I called SERVPRO of Puyallup/Sumner and they SENT THE A TEAM! They didn't leave any surface untouched! My house has never been this clean! Thanks to Joanne, Katy, Rain, Arturo, Troy, Cynthia and Elli! You guys rock! THANK YOU!

A team of seven people worked at our site yesterday. They were skilled, efficient and effective. Our possessions were impacted by a car fire in the next parking spot which meant we had water, smoke and soot damage. A large compliment to Ninoska, Katy, Arturo, Hector, Cinthya, Ely and Kenischa at SERVPRO.

We had a devastating fire in our garage and our home was damaged by smoke and water used by the firefighters to save the rest of our home. We are grateful to the initial team who came to our house. They were extremely professional in this difficult situation. It is really challenging to trust people to go through your belongings and this crew gained our trust immediately. They put away important papers, money, credit cards and pictures in boxes labeled "personal" so we could go through them on our own. When they found any cash, Patricia immediately texted me. Thank you to Patricia for making us feel confident that you would treat our things like they were your own and for putting a smile on our faces with your wonderful personality. Thank you to Mimi for continuing to do her best to lead the crew that is cleaning our belongings. Thank you to the initial team that has finished their part of this job. Big special thanks to our wonderful project manager Brent who has been extremely responsive to our texts and emails from the first day of the job, making himself available to answer any questions or concerns and helping us feel confident that he will do whatever he can to help us through this process. We are grateful to all of you and know this is a continuing process working together and we have every confidence that you will continue to do a fantastic job. The new team is now working on the demo and have also been very friendly and helpful when we have stopped by the house. Thank you so much to all of you for everything.

Worked with SERVPRO on the removal of all of our stuff after our horrible house fire. They were professional and payed a lot of attention to all of the small details. I appreciate them taking the time to find all of our baby photos and cataloging each and every single item. Your methodicalness helped save us a lot of pain and anguish from having to go through and remove all the damaged goods. I appreciate your friendliness and kindness while we work through this incredibly difficult time.

SERVPRO team came out today to finish my smoke damage that continues to exemplify the professional, respectful, hard working team as the day before. Luanne explained to me the plan for the day. She and Darrel worked well together. She would check in with me to make sure I was satisfied with her work which continued to be sparkling! Darrel was respectful, hard working and dedicated to doing a great job. The employees of this office are excellent. I just had the best SERVPRO team ever! Patricia was the lead, she was professional, polite, knowledgeable and informative throughout the day. Luanne was a great worker, pleasant, professional and gets the job done. Eduardo was the best cleaner! He knew just what to do, he was polite and respectful. Milton went right to work and did an excellent job cleaning my rugs. These four worked really well together to get the job done and do it correctly. My house shines after they have been here. SERVPRO is very lucky yo have four hard working, professional workers with these four. Thank you for an excellent job well done.

This Company is 100% top notch! The apartment next door to mine caught fire and my apartment was destroyed from the fire department’s dedicated response to put out the fire. My entire ceiling was torn down and insulation, dry wall, water damage and smoke damage engulfed my entire home. My renters insurance uses SERVPRO for cleaning and restoration. I’m forever grateful that they were placed on my disastrous journey. 15 minutes after my insurance company contacted them about my claim Trenesse called me to schedule a walk through that same afternoon. She got the ball rolling to make the clean up and salvaging of my life’s belongings from this devastating event run smoothly and as easy as possible. Every single member of the team that I had were professional, kind, compassionate, dedicated, hard working, friendly and above and beyond everything that you would expect. Ninoska was in constant contact with me, communicating exactly what they were doing and what was happening. She was super sweet and helped me make difficult decisions. They really truly care and it showed 100 fold. I would recommend SERVPRO to everyone who needs this type of service. I thank all of you from the bottom of my heart.

Ninoska, Loanne and Katy were great. They worked quickly and effectively. I recommend SERVPRO because of the experience I had with them. Thank you SERVPRO

The service SERVPRO provided was unreal. I did not think that customer service existed anymore these day's. We had a fire at our home and these folk's showed up it seemed before I was off the phone with my insurance agent. I have had past experience with contractors on a few remodels that ended very badly. Needless to say I was very leary. The crew was amazing. From start to finish I had no worries. What a great experience under bad circumstances. Top notch service.

Today we had a team pack back of 8 storage units of furniture and boxes. The whole team of Joanne, Patricia, Eduardo, Arturo and Josh worked carefully and efficiently taking and placing our belongings in each room.
Joanne and Patricia really went the extra mile in making it easy to open and stack boxes. They were superb!
In the original pack out right after the fire, Sandra and Ninoska and their teams and Alex were wonderful. Not only did they pack, label and stack all belongings with great care, they also cleaned and scrubbed every surface of the studs and ceiling joists throughout the house.
All these people were easy to get along with, had a great sense of humor and worked well with each other.
Outstanding and deserving of 5 STARS!

Trenesse and her entire crew were professional, timely, and extremely conscientious about their work. They responded to our need for fire and fire extinguisher mess clean up so quickly. They truly save the day for us.

The team that did our pack out/In at Scenic Pl, Auburn did a very professional job. Each member were very courteous and friendly.
I would like to recommend a bonus for each and everyone for going above and beyond their duties. They showed up for an emergency trip to bring a bed in for us. The members were: Ninoska, Eduardo, Lehuma, Arturo, Katy, Milton, and Robert.
Richard and Dolores Nagle

Ninoska and her crew were extremely professional and sympathetic to our loss. I would recommend them to anybody dealing with a tragedy such as ours. I cannot say enough good words about Ninoska, Treness, Eric, Darren, Eduardo, Katy, Roberto, Luanne and Arturo. Thank you for all your help and kindness during this stressful time in our lives.

Ninoska and her team (Trennesse, Robert, Arturo, Darren, Darren Jr) were wonderful. They were punctual and respectful of all of our things. They were friendly and meticulous and got the job done in a timely manner. Couldn’t be happier with their work. Thank you!

Ninoska and her team (Trennesse, Robert, Arturo, Darren, Darren Jr) were wonderful. They were punctual and respectful of all of our things. They were friendly and meticulous and got the job done in a timely manner. Couldn’t be happier with their work. Thank you!

The work performed was great. I would recommend to anyone in any restoration emergency.

The work by SERVPRO was fantastic.  They took all the guess work off our hands. They were very polite technicians to work with.  I am very satisfied.

SERVPRO was amazing to work with.  The technicians were very organized and made sure everything stayed on track.

SERVPRO was prompt and professional. They cleaned up fire damage in the kitchen. Good job, guys.

Had them come and clean my carpet and couches they were awesome they went above and beyond and Devin found all the spots and issues. got areas clean no one else ever could from fireplace soot/smoke damage. professional and polite listened to what I needed they did a thorough job and took time to do it right.

I am not comfortable having strangers in my home.  I was very anxious about it and was honest with the crew when they showed up.  They were fabulous about it and very understanding.  I was pleased to have them as my guests.  They represented your company very well and did an incredible job!”